Refund policy

At JingleLoom™, we want you to be happy with your purchase.

If your item arrives damaged, defective, or different from what you ordered, email jingleloomtm@outlook.com within 30 days of delivery. Include your order number and clear photos or a short video of the issue. We will review the request and arrange an appropriate replacement or refund at no additional cost.

To request a return for another reason, email us within 30 days of delivery. The item must be unused and in its original condition and packaging. Please wait for return instructions before shipping it. Customers are responsible for return shipping on change-of-mind returns unless applicable law requires otherwise.

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your payment provider may take additional time to post the refund.

This policy does not limit any consumer rights provided by applicable law.